Shipping & Delivery

Next day delivery
Investments Hardware Ltd. Next Day Delivery program covers only the GTA. To qualify for Next Day Delivery, orders must be placed before 3:30 p.m. Unfortunately, we cannot guarantee an exact hour of the day for delivery. Weekends and major holidays are excluded.

Freight Policy
Investments Hardware Ltd. reserves the right to charge freight and handling fees, including, without limitation, fees for small orders-less that $200.00, rural and/or rush deliveries or special handling.

Return Policy
Any cancellation or return must first be approved by Investments Hardware Ltd., be accompanied by proof of purchase, and may be subject to restocking and other charges. Any returns due to shipping errors, damage or loss must immediately be reported to Investments Hardware Ltd.. For returns not related to damage or loss during shipping, product must be returned within 30 days of shipment and be in original package and resalable condition. Some exceptions may apply.

Restocking Charges
An ordering entity may request that Investments Hardware Ltd. accept return of merchandise already delivered. If the return or cancellation is required through no fault of Investments Hardware Ltd, then IHL may request 15% or less (plus freight) of the original cost of the materials as a restocking charge or order cancellation fee.

Product Availability and Special Orders
Some special order items as indicated in the catalogue must meet manufacturer’s minimum order quantity requirements at time of order, and may require additional shipping time.